SIZE GUIDE
To see size options and meaurements of our products you can refer to the size chart below. Note all. NOte carefully that not all products are available in all sizes, please check eaech product detailed information to find each style’s more suitable option for you.
| SIZE REF | SIZE | COLOR & FABRIC |
| F | Foulard | 180x45cm |
| X | Xtralarge | 138x138cm |
| L | Large | 90x90cm |
| D | Demi | 70x70cm |
| M | Mini | 45x45cm |
PRODUCT CARE
How to wash and care for silk
Silk comes from the prism‐like structure of its fibres, which reflect light. These low‐density fibres are spun into a lightweight, breathable yarn. Silk appears fluid and delicate, but yet it is a surprisingly strong textile. As a non‐conductor of heat, silk can keep you cool in summer and warm in winter.
- Silk shouldn’t be washed after every wear. Instead, hang silk garments to ventilate, away from direct sunlight which can damage the colour.
- Silk is best hand-washed with a specialist detergent in lukewarm water, without soaking as this can release some dye. Rinse the silk garment without wringing.
- To machine wash silk, wash at 30C or lower, on a low spin using a small amount of detergent. A mesh bag can help protect silk garments from snagging or twisting too much in the washer.
- To dry, lay the silk garment on a towel and roll up the towel to absorb excess moisture. Then lay flat on a drying rack or hang to air dry.
- To iron silk, use the lowest temperature on an iron, or for an energy-efficient method, simply hang in the bathroom while taking a hot shower. The steam will reduce creases.
How to wash and care for wool
Wool comes from the fleece of a sheep’s thick winter coat, which is shorn in warmer months. The dense, fuzzy yarn creates a natural barrier to wind and is naturally water resistance. The crimped structure of the fibres creates tiny pockets of air, making wool breathable ‒ so you won’t get too hot.
- Wool doesn’t need washing every time you wear it. Its fibres have a natural protective coating, making it resistant to dirt and dust. Hang to ventilate instead.
- To wash wool, use a specialist wool detergent at 30°C with a low spin setting. Squeeze out any excess water for heavier garments, without wringing.
- Dry woollens flat on a rack, placing a towel underneath to absorb any drips. Hanging wool up to dry will stretch pieces out of shape.
- Fold knitwear and store in drawers with mothballs. The weight of the wool will pull the piece out of shape if it’s hung up.
- DPills occur naturally with friction and can be easily removed with a pilling comb or a fabric shaver.
PAYMENT
VILABLAVA reserves the right to modify the commercial offer presented on the website (changes to products, prices, promotions and other sales and services) at any time. VILABLAVA makes every effort within its means to ensure that the information contained in the website is accurate and contains no typographical errors. In the case that at some point an error of this type occurs outside of the will of Vilablava, it will be immediately corrected. If there is a typographical error in any of the displayed prices, resulting in a error-based decision on the part of the client, VILABLAVA will notify the client of the error and the customer is entitled to cancel the purchase without any cost. To make a purchase, you can send us your order online through the shopping cart or sending us an email to hi@vilablava.com Current prices contained in the website at the time of placing the order will The prices of products displayed on the website VILABLAVA don’t include the Value Added Tax (VAT) of 21%, but you can find this tax added in your shopping cart payment screen. METHOD OF PAYMENT Payment via credit card or debit card. Visa, Visa Debit, Visa Electron, Mastercard. The customer can choose to pay by credit card or debit card, so that the operation is confirmed at the time the order is placed. PAYMENT BY BANK TRANSFER. The customer must make a bank transfer for the total transaction to the account specified by the seller. A maximum period of seven working days is set to run from receipt of order to receive the amount. If after this period the transfer is not done effectively, the order will be canceled automatically and the contract shall be considered resolved. The customer must give the following transfer data: • Invoice address if different from the shipping address, city, province and phone number • Order number automatically assigned by the system to compete the process • Report as transferee, Taller Naguisa, Ltd.
SHIPMENT & DELIVERY
SHIPMENT COUNTRIES & PRICES
Shipping charges: Are contained in the bill. In case of return of the good (Art. 44 – Law of Retail Trade), shipping charges will be borne by the customer. Transportation: Shipment of goods are made from Monday through Friday and always after having finalized the customer’s address. The transport of the products will be stated in the order. In case of shipping damage, claims caused by the transport after 24 hours of receipt and delivery of goods will not be accepted. Upon delivery of the goods, the customer will receive the delivery note. (+ FIG 2. Shipment Countries Image)
| DESTINATION | COUNTRIES INCLUDED | SHIPPING COST | ESTIMATED DELIVERY |
| 1-Spain insular | Spain excluding oversas (Canary Islands, Ceuta & Melilla) | 5,20€ | 2-7 labour days |
| 2- Spain overseas | Canary Islands, Ceuta, Melilla | 6,25€ | 7-10 labour days |
| 3- Europe Nearby | UK, Ireland, Germany, Austria, Belgium, Denmark, France, Greece, Italy, Luxemburg, Mónaco, Norwey, Holand, Portugal, SanMarino, Sweeden, Switzerland | 7,20€ | 7-10 labour days |
| 4- Rest of Europe | Gibraltar, Jersey Island, Isle of Man, Azores, Malvines, Madeira, Chipre, Croacia, Slovaquia, Slovenia, Estonia, Russian Fed., Finland, Hungary, Island, Letonia, Lituania, Malta, Polonia, Serbia, Turkey. | 10,40€ | 10-15 labour days |
| 5-Rest of the world | For other areas please write us for information | 14,05€ aprx | 10-15 labour days |
DELIVERY ESTIMATION
Time of delivery: Naguisa sends orders to its customers through different courier companies of national and international prestige. The date of arrival to the customer’s home depends on the shipping area. The terms of guidance are available in our shipment countries graphic on previous paragraph. Before confirming your order you will be informed about some shipping and delivery times, recent guideliens which apply to your specific order. However, both may vary depending on the specific circumstances of each order. In particular:Transport times can be altered by extraordinary incidents in the transport and and by difficulties in delivering the goods.
RETURN POLICIES
VILABLAVA guarantees its customers the option to cancel their order at any time and at no cost if the cancellation is communicated before the order has been made available to the carrier for shipment. As provided in Article 44, Law of Retail Trade, the buyer may return within fourteen working days of receipt of the goods in the same condition it was delivered. The seller, in turn, returns the amount of the order to the purchaser within 15 days from receipt of the returned merchandise according to delivery note. Revocation of orders or refunds of goods outside of the specified limits will NOT be accepted. The customer must cover the cost of exchanging and returning Outlet products. The ‘Surprise Pair’ cannot be exchanged nor returned. The return does not entail any penalty, but the buyer shall bear the direct cost of returning the product. If a product was delivered by mistake by VILABLAVA, which is different from that requested by the customer, it will be removed and the product will be given the correct product at no additional charge. For any incident related to the return of items in our store, please contact us at hi@vilablava.com.
TERMS & CONDITIONS
VILABLAVA offers textile design products for sale at www.vilablava.com exclusively to end-users. These general Terms and Conditions apply to all business transactions in our shop www.vilablava.com, hereinafter VILABLAVA. For more information on VILABLAVA and our Privacy Policy, refer to the SIte Legals paragraph at the bottom of this page. We ask that you read these Conditions of Purchase and our Privacy Policy before ordering. If you do not agree with all Terms of Purchase and Privacy Policy, you should not place any orders.
GUARANTEES OF PURCHASE & CUSTOMER SERVICE
The client agrees to provide to VILABLAVA at all times, truthful information about the data requested in purchase forms. The customer agrees to accept all terms and conditions contained in these Terms of Purchase, understanding that they reflect the best possible service for the type of activity performed by VILABLAVA. The customer agrees to allow the delivery of the order by providing a shipping address where the order requested can be delivered within the usual time of delivery of goods (from Monday to Friday from 10:00 to 13:30 and 16:00 to 18:00). In case of default by the client of this obligation, VILABLAVA shall have no liability for delays or failures in delivery of the order requested by the customer. In the case of any questions or complaints you may contact us through our email at hi@vilablava.com.
SITE LEGALS
According to The Information Society Services law, 34/2002, when logged on this website you are accepting this website’s cookies policy. In line with the established in the Information Society Services and e-commerce law, 34/2002 of 11 July, in the Organic Law 15/1999 of 13 December, of personal data protection, VILABLAVA informs that personal data provided through contact forms are included in an automated file with the secure measures legally established and will not be neither given nor shared with other companies unrelated with the data’s owner, unless allowance were given. Such data will solely employed to manage the service and/or to offer information on the www.vilablava.com activities and services. All the contents, names, brands and databases accessible from www.vilablava.com belong to VILABLAVA (the owner) and are subject to its intellectual and industrial property rights as well as third party’s owners. Under no circumstances the access to www.vilablava.com implies any type of renunciation, total or partial transfer of the aforementioned rights, no transfer of any right of use, alteration, exploitation, reproduction, distribution or public communication on the contents or industrial property goods without previous authorization given by the aforementioned company or by third party’s owners, except for the rights to watch and carry out copies for users’ personal use. Furthermore, the users will have to comply with the principles of good faith as well as the current legislation.